Frequently
Asked Questions - General List
Can I use a purchase order?
AvScholars accepts signed and dated purchase orders from
educational institutions and government agencies only. AvScholars
will not accept purchase orders from any private company.
How are orders shipped?
All orders are shipped via United State Postal Service –
Priority Mail.
Can I get my order overnight?
Yes, AvScholars can ship overnight orders for an additional
fee. We can also ship your order so that it arrives in either
2 days or 3 days. Additional fees apply.
Are other delivery methods available?
Yes, AvScholars can ship UPS and Federal Express.
How long does it take to receive my order?
AvScholars generally ships within 2-3 business days after
check payment has been cleared through our bank. We are
located in Illinois. Depending on where in the country the
package is being shipped, it could take up to 7 days.
Do you accept international orders?
Currently, online orders are shipped to addresses in the
United States and Canada.
Can I be billed for my order?
All orders must be prepaid, except for educational and government
agencies using a purchase order for orders over $100.00.
AvScholars does not do any invoicing.
What credit cards does AvScholars accept?
We accept the following credit cards as payment for our
on-line orders: Visa, MasterCard, American Express, and
Discover..
Who can I talk to about contents of The Scholarship
Workbook?
Take a Look Inside the Workbook
to gain an idea of the content covered in the book. Any
of the customer service representatives at AvScholars can
help you with questions on about the Workbook specifics.
Where do I send my order form and check?
AvScholars Publishing, LLC.
47 N. Cedar Lane
Glenwood, IL 60425
Who do I call about the delivery status of my order?
Any of AvScholars customer service representatives can help
you with the delivery status of your order.
What is your Privacy Policy?
Our Privacy Policy
is available for your review.
If you have any questions not answered?
If you have any questions not answered, please contact
us.
|
| Payment
Information Payment methods
We accept the following credit cards as payment for our
on-line orders: Visa, MasterCard, American Express, Discover,
and Diners Club.
Secure online shopping
Our secure server software (SSL) is the industry standard
and among the best software available today for secure
commerce transactions. It encrypts your credit card number
so that it cannot be read as the information travels over
the Internet.
Price changes
The prices shown on our web site are subject to change.
Our price is based on the book publisher's most current
list price, which sometimes changes between the time when
a book is first announced and when it is finally published,
or for later printings of the same book.
Sales tax
AvScholars charge Illinois sales tax (8.75%) on all orders
shipped to an Illinois address. If you are tax-exempt,
please contact us.
Returned Check Policy
We understand that a check can be returned to us for a
variety of reasons. We will make an attempt to clear up
a returned check within the first 10 days.
It is the policy of AvScholars to charge a $25.00 fee
for checks returned to us.
If a returned check is not cleared up within 2 weeks it
will be turned over to a credit collection agency for
collection.
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| Shipping
Information
Shipping time and rates
AvScholars ships throughout the United States and Canada.
Shipments to post office boxes, Hawaii, Alaska and all
U.S. territories are shipped Priority Mail through the
U.S. Postal Service.
Estimated Total Delivery Time
Delivery time is based on both the item availability,
1–2 days processing time, and the shipping option you
selected. Please use the following equation for determining
your estimated delivery time.
| Processing
+ Shipping Time = Total Delivery Time |
For example, many items on our site 'Ship Immediately'.
If you select US Postal – Priority Mail, for example,
your shipping time will be 1 to 4 business days, depending
on where you live. This means your total delivery time
will be 1 day (availability and processing) + 1 to 4 days
(shipping time). So you can expect to receive this item
2 to 5 business days after you place your order.
| We offer other shipping methods to meet
your delivery requirement: |
| • |
2nd Day
- Cost: $18.00 first item, $7.00 each additional
item.
- Delivery: 2 working days
|
| • |
Overnight
- Cost: $35.00 first item, $7.00 each additional item.
- Delivery: Overnight to most areas.
|
Additional Processing Information
Express orders placed before 2 PM Eastern Time are processed
and shipped that same day; express orders placed after
2 PM Eastern Time, will ship the following day.
International Shipments and Customs
Currently, online orders are processed exclusively in
the United States and Canada.
After Ordering
Within 24 hours after receiving your order, we send an
email message confirmation your order, providing you supplied
a valid email address. All shipments contain a hard copy
of the sales receipt.
Return Policy
AvScholars Publishing, LLC (AvScholars) will process returns
and refunds only for items purchased from www.scholarship-workbook.com
and www.avscholars.com. We will provide a full refund
when items are returned in its original, resaleable condition
within 30 days of receipt of your order (the shipping
charge is non-refundable, unless it is a result of our
error). If you were not charged shipping originally, we
will deduct our actual shipping cost from your refund.
If the book has marks, stains, dog-eared from use, scuffed
or defaced in any way, AvScholars will not issue a refund.
AvScholars can accept returns and process refunds only
if you first obtain a Return Book Authorization
number (RBA) and detailed packing and shipping
instructions. This RBA number will make sure you receive
credit for your return. Without an RBA number attached
to the book we cannot issue a credit. To obtain this number
please use the Contact Us
Form and select RETURN REQUEST
in the subject line. Please include your name, name of
the book and invoice or order number in the body of the
message. You may also call 773-837-5931. You will be sent
your RBA number via email.
Please enclose a copy of your original receipt and the
reason for the return with your returned book(s). The
return must be made at your expense unless it is a result
of our error. We will notify you via e-mail of your refund
once we have received and processed the returned item.
Wrap the package securely, and send it to the following
address:
AvScholars Publishing, LLC.
47 N. Cedar Lane
Glenwood, IL 60425
Note: In
packing books for return, they should be kept clean and
immobilized. Books shipped loose in oversized "jiffy"
bags almost always arrive in damaged condition!
Back Orders
All back-ordered products are replenished from our manufacturers
on a regular basis. Normally, this process takes a few
days but it can be as long as 30 days. If a ship date
extends beyond 60 days, we must have your response (via
email, phone or letter) to keep your order open. In any
case, we will send to you an email message describing
the delay.
Please note that you have the right to cancel an order
at any time before the order has processed to ship by
contacting us.
AvScholars never charges your credit card until the merchandise
ships from our company.
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*Receive
$3 OFF Total Order with Coupon Code:
WB5
