Ticket agent answer inquiries about flight schedules
and fares, verifies reservations by phone, figures fares,
writes tickets, and handles payments. Agents who work
at an air terminal ticket counter may check in passengers’
H. S. diploma; two years college preferred
Reservations sales agents handle telephone inquiries
about flight schedules, fares, and connecting flights,
and he or she reserves seats and cargo space for customers.
The reservations sales agent must be able to operate
computerized reservations equipment, keep records of
reservations, and recommend services that fit customers’
H.S. diploma; two years college preferred
attendants are responsible for getting the passengers
to their destination safely and comfortably. He/she
checks passengers' names and destinations, enforces
safety rules, serves food, oversees passengers' comfort,
and directs evacuation procedures in the case of an
H.S. diploma; college preferred, special training
Airlines, Charter and Private companies with airplanes
Baggage/air cargo handlers load and unload baggage,
air mail, air express, and air cargo shipments. He/she
operates baggage tugs, conveyors, fork lifts, and other
baggage and air freight handling equipment.
Skycaps help passengers with baggage and answers questions
about departures, arrivals, and terminal facilities.
Skycaps assist passengers to and from taxis, buses,
and cars, and sometimes they check in baggage at the
Air freight/cargo agents receive air freight shipments,
supervise loading and unloading, and keep written records.
They handle contacts with air freight forwarders and
customers, and they use telephones, computers, and hand
calculators to do their jobs.
H. S. diploma, shipping experience
Airlines, air freight operators
Passenger service agents respond to passengers needing
special assistance because of over-sold flights or missed
connections, for example. He/she may help with the boarding
or deplaning of passengers and also may perform the
duties of ticket agent.